Helpdesk video consultations

Let's get together

The MSI helpdesk is available for one-on-one video chat consultations through the University of Minnesota's provided Zoom service. Consultations are available with staff groups upon request. Below are brief areas that each staff group can best assist with and should be used to decide which group is ideal to coordinate a meeting with.

Video consultations with Minnesota Supercomputing Institute

Requesting a Consultation

Send an email to the MSI helpdesk([email protected]) and in the subject line include the three-letter acronym (if appropriate, see below) of the staff group you would like to coordinate a meeting with. Please provide a description of any existing issues that should be covered so that staff has time to make an assessment beforehand. Also, include your current availability that staff can use to align a time that works best for both parties.

Once staff has received the request they will follow up with a proposed time and invitation link.

Helpdesk

  • Getting familiar with MSI for the first time
  • Connecting to MSI resources from your local machine, such as through Open OnDemand
  • Information on how to access to software modules that requires permission
  • SLURM batch script troubleshooting, e.g. " Is my job script receiving the resources I am requesting?"
  • Data transfer assistance between MSI storage and local storage (e.g. Tier2, Globus, Snapshot)
  • Basic software installation from sources like pip, conda

 

Research Informatics and Computing (RI-IC)

  • High-level job and software troubleshooting
  • HPC Optimization
  • Jupyter Notebooks
  • Software update for an existing module
  • R parallelization

 

Research Bioinformatics

  • RNA sequencing assistance
  • CHURP framework
  • Life sciences software
  • RIS specific software packages

 

NOTE:  Due to the time commitments of the helpdesk and staff please allow a minimum of 24-hour lead time between making the request and the proposed times you are available.

Schedule an MSI Helpdesk Video Consult

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