Let's get together
The MSI helpdesk is available for one-on-one video chat consultations through the University of Minnesota's provided Zoom service. Consultations are available with staff groups upon request. Below are brief areas that each staff group can best assist with and should be used to decide which group is ideal to coordinate a meeting with.
Requesting a Consultation
Send an email to the MSI Help Desk ([email protected]) and in the subject line include the three-letter acronym (if appropriate, see below) of the staff group you would like to coordinate a meeting with. Please provide a description of any existing issues that should be covered so that staff has time to make an assessment beforehand. Also, include your current availability that staff can use to align a time that works best for both parties.
Once staff has received the request, they will follow up with a proposed time and invitation link.
Help Desk
Schedule an MSI Help Desk Video Consult
NOTE: Due to the time commitments of the Help Desk and staff, please allow a minimum of 24-hour lead time between making the request and the proposed times you are available.
- Getting familiar with MSI for the first time
- Connecting to MSI resources from your local machine, such as through Open OnDemand
- Information on how to access to software modules that requires permission
- SLURM batch script troubleshooting, e.g. " Is my job script receiving the resources I am requesting?"
- Data transfer assistance between MSI storage and local storage (e.g. Tier2, Globus, Snapshot)
- Basic software installation from sources like pip, conda
Research Informatics and Computing (RI-IC)
Email with subject line 'RI-IC consult:' to inform staff about setting up a meeting. Include meeting times for the current and next week.
- High-level job and software troubleshooting
- HPC Optimization
- Jupyter Notebooks
- Software update for an existing module
- R parallelization
Research Bioinformatics
Email with subject line 'RI-BIO consult:' to inform staff about setting up a meeting. Include meeting times for the current and next week.
- RNA sequencing assistance
- CHURP framework
- Life sciences software
- RIS specific software packages