About the Helpdesk
Submit a ticket via the MSI Helpdesk for General Support and Software Purchase requests, apply for Class Accounts, complete a Non-faculty PI Eligibility Form, request a purchase for Dedicated Computing or, request access to Citrix. Get answers to any questions you may have about MSI services.
Please submit a ticket below by selecting the type of form you'd like to submit detailing your requests, questions or issues. One of our experts will get back to you promptly. Please check our System Status app and any recent email communications from MSI regarding system outages, before submitting a ticket about loss of service.
Helpdesk Location
The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455
Contact the helpdesk at (612) 626-0802
Email the helpdesk directly at [email protected]
Helpdesk Hours
The helpdesk is staffed to respond to tickets and calls Monday through Friday from 9:00am to 4:00pm CT.
For in-person support, our primary walk-in days are Monday, Tuesday, and Thursday where our Tier 1 support staff can answer or direct any questions.
Virtual meetings are available on Wednesday, Friday by signing up using our Google calendar : Sign up page
For information about what services Tier 1 support can assist with, please refer to Help desk video consultations
Submit a ticket
Alternatively, email [email protected] to create a ticket. All ticket should contain the following information:
- Name
- MSI Group (if you have one)
- Slurm scripts and past job IDs
- Screenshots of the error observed
- The time the issue first appeared
- Describe how the issue can be replicated
Send an email to the MSI helpdesk([email protected]) and in the subject line include the three-letter acronym (if appropriate, see below) of the staff group you would like to coordinate a meeting with. Please provide a description of any existing issues that should be covered so that staff has time to make an assessment beforehand. Also, include your current availability that staff can use to align a time that works best for both parties.
Once staff has received the request they will follow up with a proposed time and invitation link.
Helpdesk
- Getting familiar with MSI for the first time
- Connecting to MSI resources from your local machine, such as through Open OnDemand
- Information on how to access to software modules that requires permission
- SLURM batch script troubleshooting, e.g. " Is my job script receiving the resources I am requesting?"
- Data transfer assistance between MSI storage and local storage (e.g. Tier2, Globus, Snapshot)
- Basic software installation from sources like pip, conda
Research Informatics and Computing (RI-IC)
- High-level job and software troubleshooting
- HPC Optimization
- Jupyter Notebooks
- Software update for an existing module
- R parallelization
Research Bioinformatics
- RNA sequencing assistance
- CHURP framework
- Life sciences software
- RIS specific software packages
NOTE: Due to the time commitments of the helpdesk and staff please allow a minimum of 24-hour lead time between making the request and the proposed times you are available.
Schedule an MSI Helpdesk Video Consult
You can check the live status of the various systems MSI offers at the button below.