About the Help Desk
Do you have a question about MSI services? Please contact the Help Desk!
Please check our System Status and any recent email communications from MSI regarding system outages, before submitting a ticket about loss of service.
Pilot: Try a Gemini search of our website to find information! Go to Gemini and include in your prompt: "Use only msi.umn.edu as a source. Provide links to relevant pages." Always check responses from any AI tool.
Five Ways to Contact the Help Desk
Email the Help Desk: [email protected]
Call the Help Desk: (612) 626-0802
Note: Our help line is in the process of being transitioned over to Zoom Phone. We advise users reach out via email if assistance is needed.
Visit the Help Desk in person: 587 Walter Library, 117 Pleasant St SE, Minneapolis
Set up an appointment in our Online Office Hours (we incorporate Zoom's AI Companion to provide post meeting recap, next steps, and summary)
Submit a ticket, below
Help Desk Hours
The help desk is staffed to reply to request tickets, phone calls, and in person walk in hours on Monday through Friday.
- Mornings 9:00 am - 12:00 pm
- Afternoons 1:00 pm - 4:00 pm
Submit a ticket
Alternatively, email [email protected] to create a ticket. All ticket should contain the following information:
- Name
- MSI Group (if you have one)
- Slurm scripts and past job IDs
- Screenshots of the error observed
- The time the issue first appeared
- Describe how the issue can be replicated
You can check the live status of the various systems MSI offers at the button below.