Help Desk

About the Help Desk

Do you have a question about MSI services? Please contact the Help Desk!

Please check our System Status and any recent email communications from MSI regarding system outages, before submitting a ticket about loss of service. 

Pilot: Try a Gemini search of our website to find information! Go to Gemini and include in your prompt: "Use only msi.umn.edu as a source. Provide links to relevant pages." Always check responses from any AI tool.

Five Ways to Contact the Help Desk 

  • Email the Help Desk: [email protected]

  • Call the Help Desk: (612) 626-0802

    • Note: Our help line is in the process of being transitioned over to Zoom Phone. We advise users reach out via email if assistance is needed.

  • Visit the Help Desk in person: 587 Walter Library, 117 Pleasant St SE, Minneapolis

  • Set up an appointment in our Online Office Hours (we incorporate Zoom's AI Companion to provide post meeting recap, next steps, and summary)

  • Submit a ticket, below

Help Desk Hours

The help desk is staffed to reply to request tickets, phone calls, and in person walk in hours on Monday through Friday.

  • Mornings 9:00 am - 12:00 pm
  • Afternoons 1:00 pm - 4:00 pm

Submit a Ticket

Submit a ticket

Ticket type
Select the type of form you'd like to submit.
e.g. every Monday from 9 am to 11 am, Feb 12th - Mar 4th.
One file only.
256 MB limit.
Allowed types: xls xlsx.
Options Desired
Please choose one or more options from the list of dedicated computing nodes you're interested in purchasing
Please enter your rationale for requesting Citrix access over using MSI's other services.
Software Requested
Please check all the software you intend to use via Citrix.

How Do I Get Access?

Access to MSI resources is available to Principal Investigators (PIs) and their research groups. PI's without current MSI access can apply for MSI accounts for themselves and their group members. If you are a member of a research group and want access to MSI you will need to gain it though your PI. If your PI has access to MSI they can add new users to their group and complete yearly renewals using the myMSI interface. 

For PIs who are University of Minnesota affiliated

Select: Request an MSI Account and your account can be created from your UMN InternetID (formerly called x500).

For PIs who are not University of Minnesota affiliated

You will need to acquire a UMN Person of Interest ("POI") identifier. Send an email to [email protected], requesting access to MSI’s resources as a faculty researcher at an accredited institution of post-secondary education in the State of Minnesota and include the following information:

  1. Name
  2. Address, this can be a business address
  3. Phone number, this can be a business phone
  4. Email address
  5. Your title
  6. Institution name
  7. Date of birth
  8. Attestation: the PI requesting the POI account (either for themselves or another member of their home institution) must attest if the person receiving the POI account does or does not meet one or more of the Minimum POI Inclusion Criteria below. These criteria determine if the POI must be assigned the UMN Preventing Sexual Misconduct, Discrimination and Retaliation training. If you attest that this POI does not meet any of these criteria, the requestor is responsible for notifying MSI of any changes in the future that would align this POI with one or more criteria, and thereby require them to take the training.
    • Minimum POI Inclusion Criteria
      Any POI who meets one or more of the following criteria is required to complete the educational module on Preventing Sexual Misconduct, Discrimination, and Retaliation:
      • POIs who are responsible for coaching, mentoring, advising, supervising, or instructing University of Minnesota members--or who otherwise hold a position of authority over University of Minnesota members-- as a part of their POI role.
      • POIs who have regular one-on-one interactions with UMN students as a part of their POI role, whether in-person, virtually, or via email.
      • POIs who have a significant presence on campus or at a University of Minnesota facility as a part of their POI role. At a minimum, POIs who spend more than an estimated 40 hours/year on campus or at a University of Minnesota facility will be considered to have significant presence and must complete the educational module.

MSI will use this information to request a UMN account for you, from which your MSI account can be created. MSI will contact you when your UMN access is approved and with instructions on how to activate your new UMN account. 

Who Can Get Access?

University of Minnesota PIs and organizations which have purchased time on the MSI systems are eligible to initiate accounts for themselves and their group members. 

Complete Eligibility Information

A faculty member may request accounts for students in a course they are teaching. These requests should be made at least two weeks before the class begins. 

Applying for Class Accounts

What Are Your Allocations?

New MSI PIs are allocated by default 150 GB of high performance storage. Larger storage allocations can be requested when you become a MSI user and during your yearly account renewal. 

More Information about Storage Allocations

What Do I Do After I Get Access? 

Our Quick Start Guides are a good way to learn how to connect to and navigate within MSI systems. MSI also has Tutorials that offer training beyond what is covered in the Quick Start Guides. 

I meet one or more of the Minimum POI Inclusion Criteria
Please upload confirmation from your Dean or Department Head indicating their approval for you to become an MSI PI. This could be a short note with their signature, or an upload of an email exchange indicating their approval.
One file only.
256 MB limit.
Allowed types: gif jpg jpeg png txt rtf pdf doc docx ppt pptx xls xlsx .

Alternatively, email [email protected] to create a ticket. All ticket should contain the following information:

  • Name
  • MSI Group (if you have one)
  • Email
  • Slurm scripts and past job IDs
  • Screenshots of the error observed
  • The time the issue first appeared
  • Describe how the issue can be replicated
Check System Status

You can check the live status of the various systems MSI offers at the button below.

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