About the Help Desk
Submit a ticket via the MSI Help Desk for General Support and Software Purchase requests, apply for Class Accounts, complete a Non-faculty PI Eligibility Form, request a purchase for Dedicated Computing or, request access to Citrix. Get answers to any questions you may have about MSI services.
Please submit a ticket below by selecting the type of form you'd like to submit detailing your requests, questions, or issues. One of our experts will get back to you promptly. Please check our System Status app and any recent email communications from MSI regarding system outages, before submitting a ticket about loss of service.
Help Desk Location
The MSI Help Desk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455
Contact the Help Desk at (612) 626-0802
Email the Help Desk directly at [email protected]
Help Desk Hours
The help desk is staffed to reply to request tickets, phone calls and in person walk in hours on Monday through Friday.
Due to staffing, the Help Desk will be closed for in person visits Monday and Wednesday during the weeks of July 14 and July 21. For hands-on support during these times, please schedule an Online Office Hours appointment (link below). We will hold our regular in-office hours Tuesday, Thursday, and Friday. We apologize for any inconvenience.
- Mornings from 9:00 am - 12:00 pm
- Afternoons from 1:00 pm - 4:00 pm
Online Office Hours
Our online office hours are available throughout the week based on staff availability, users may sign up by visiting the sign-up form below.
We have incorporated Zoom's AI Companion to provide post meeting recap, next steps, and summary.
Submit a ticket
Alternatively, email [email protected] to create a ticket. All ticket should contain the following information:
- Name
- MSI Group (if you have one)
- Slurm scripts and past job IDs
- Screenshots of the error observed
- The time the issue first appeared
- Describe how the issue can be replicated
You can check the live status of the various systems MSI offers at the button below.